Patient Care Representative

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare is looking for a customer service representative in Hyannis, Massachusetts. The role involves advocating for patients' healthcare needs and providing excellent service during telephone encounters.

Candidates should have strong communication skills, the ability to work independently, and experience in a clinical setting is preferred. The position offers 40 hours a week, Monday to Friday, with no weekends or holidays.

Qualifications

• Ability to communicate in English at the level of a high school graduate.
• Ability to work independently in a fast-paced environment.
• Minimum of one year experience in a clinical setting preferred.

Responsibilities

• Advocate for the patients’ appointments and healthcare needs.
• Communicate unresolved issues to manager for timely interventions.
• Maintain accurate records of all calls and details.

Skills

Customer service skills

Communication skills

Time management

Interpersonal skills

Education

High school diploma

Tools

Computer office applications

Job description

Purpose

Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.

Responsibilities

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Schedule & Compensation

40 hours per week, Monday-Friday, 8a-4p, No Weekends & Holidays

Hourly

Hiring Pay Range: 20.6 - 23.75

Additional Information

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Department: MAC-Phones & Scheduling