Patient Care Advocate – Call Center

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare is looking for a customer service representative in Hyannis, Massachusetts. The role involves advocating for patients' healthcare needs and providing excellent service during telephone encounters.

Candidates should have strong communication skills, the ability to work independently, and experience in a clinical setting is preferred. The position offers 40 hours a week, Monday to Friday, with no weekends or holidays.

Qualifications

• Ability to communicate in English at the level of a high school graduate.
• Ability to work independently in a fast-paced environment.
• Minimum of one year experience in a clinical setting preferred.

Responsibilities

• Advocate for the patients’ appointments and healthcare needs.
• Communicate unresolved issues to manager for timely interventions.
• Maintain accurate records of all calls and details.

Skills

Customer service skills

Communication skills

Time management

Interpersonal skills

Education

High school diploma

Tools

Computer office applications

Job description

Cape Cod Healthcare is looking for a customer service representative in Hyannis, Massachusetts. The role involves advocating for patients' healthcare needs and providing excellent service during telephone encounters.

Candidates should have strong communication skills, the ability to work independently, and experience in a clinical setting is preferred. The position offers 40 hours a week, Monday to Friday, with no weekends or holidays.