Patient Care Advocate - Call Center Specialist

Cape Cod Healthcare; Falmouth (MA); Presencial; USD 28 378 - 32 718; Tempo parcial

Resumo da oferta

Cape Cod Healthcare is seeking a dedicated individual for a call center position in Falmouth, Massachusetts. The role focuses on providing outstanding customer service to patients during telephone encounters, advocating for their needs, and maintaining accurate records.

Qualified candidates will have strong communication and interpersonal skills, a high school level education, and at least one year of clinical experience. The work schedule is 40 hours per week, Monday to Friday, with no weekends or holidays.

Qualificações

• Ability to read, write and communicate in English at the level of a high school graduate.
• Ability to work independently in a fast paced environment.
• Minimum of one year experience in a clinical setting preferred.

Responsabilidades

• Provides outstanding customer service to all callers during telephone encounters.
• Maintains accurate records of all calls and corresponding details.
• Efficiently fields patient questions and concerns.

Conhecimentos

Customer service skills

Communication skills

Interpersonal skills

Time management skills

Formação académica

High school graduate

Ferramentas

Computer office applications

Descrição da oferta de emprego

Cape Cod Healthcare is seeking a dedicated individual for a call center position in Falmouth, Massachusetts. The role focuses on providing outstanding customer service to patients during telephone encounters, advocating for their needs, and maintaining accurate records.

Qualified candidates will have strong communication and interpersonal skills, a high school level education, and at least one year of clinical experience. The work schedule is 40 hours per week, Monday to Friday, with no weekends or holidays.