Patient Care Advocate — Call Center

Cape Cod Healthcare Inc; Bourne (MA); Hybrid; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare Inc. is seeking a Patient Care Representative in Bourne, MA. The role supports patients with appointment coordination and healthcare needs while maintaining accurate records and communicating with physicians and teams.

The position offers 40 hours per week (Mon-Fri) with potential for a hybrid schedule after training, and pays $20.60–$23.75 per hour. Strong English communication and clinical environment experience are preferred.

Qualifications

• High school diploma or equivalent; strong communication skills.
• Experience in a clinical setting preferred.
• Ability to read and write English at HS level.

Responsibilities

• Advocates for patients' appointments and healthcare needs.
• Document calls and coordinate with physicians and teams.
• Answer phones and resolve patient questions with accuracy.
• Maintain accurate records and report to supervisors.
• Support team meetings and participate in call-center operations.
• Provide excellent customer service to patients, families, and visitors.

Skills

Customer service

Telephone skills

English proficiency

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Cape Cod Healthcare Inc. is seeking a Patient Care Representative in Bourne, MA. The role supports patients with appointment coordination and healthcare needs while maintaining accurate records and communicating with physicians and teams.

The position offers 40 hours per week (Mon-Fri) with potential for a hybrid schedule after training, and pays $20.60–$23.75 per hour. Strong English communication and clinical environment experience are preferred.