Patient Care Representative

Cape Cod Healthcare Inc; Bourne (MA); Hybrid; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare Inc. is seeking a Patient Care Representative in Bourne, MA. The role supports patients with appointment coordination and healthcare needs while maintaining accurate records and communicating with physicians and teams.

The position offers 40 hours per week (Mon-Fri) with potential for a hybrid schedule after training, and pays $20.60–$23.75 per hour. Strong English communication and clinical environment experience are preferred.

Qualifications

• High school diploma or equivalent; strong communication skills.
• Experience in a clinical setting preferred.
• Ability to read and write English at HS level.

Responsibilities

• Advocates for patients' appointments and healthcare needs.
• Document calls and coordinate with physicians and teams.
• Answer phones and resolve patient questions with accuracy.
• Maintain accurate records and report to supervisors.
• Support team meetings and participate in call-center operations.
• Provide excellent customer service to patients, families, and visitors.

Skills

Customer service

Telephone skills

English proficiency

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Patient Care Representative (260729-50023977)

Purpose of Position: Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.

Description

• Advocates for the patient's appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Schedule Details: 40 Hours Per Week, Mon-Fri, No Weekends or Holidays; Possibility to work a hybrid schedule once trained.

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Bourne

Annual/Hourly: Hourly

Hiring Pay Range: $ 20.6 - $ 23.75

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.