Patient Care Representative (Falmouth)

Cape Cod Healthcare; Falmouth (MA); On-site; USD 28,378 - 32,718; Part time

Job summary

Cape Cod Healthcare is seeking a dedicated individual for a call center position in Falmouth, Massachusetts. The role focuses on providing outstanding customer service to patients during telephone encounters, advocating for their needs, and maintaining accurate records.

Qualified candidates will have strong communication and interpersonal skills, a high school level education, and at least one year of clinical experience. The work schedule is 40 hours per week, Monday to Friday, with no weekends or holidays.

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate.
• Ability to work independently in a fast paced environment.
• Minimum of one year experience in a clinical setting preferred.

Responsibilities

• Provides outstanding customer service to all callers during telephone encounters.
• Maintains accurate records of all calls and corresponding details.
• Efficiently fields patient questions and concerns.

Skills

Customer service skills

Communication skills

Interpersonal skills

Time management skills

Education

High school graduate

Tools

Computer office applications

Job description

Purpose of Position

Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.

Description

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferre

Schedule Details: 40 hours per week, Monday-Friday, 8a-4p, No weekends and No holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Falmouth

Department: MACC- FH Medical Clinic

Annual/Hourly: Hourly

Hiring Pay Range: 20.6 - 23.75