Clinical Office Assistant II — EPIC Scheduling

massgeneralbrigham; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

The Brigham and Women's Hospital, Inc. seeks an administrative specialist to support clinical operations by handling scheduling, check-in/out duties, and front-desk tasks. You will contribute to efficient practice operations under general supervision.

Responsibilities include patient greeting, appointment coordination in Epic, billing form processing, and assisting with authorizations and test results. This role demands strong communication and organizational skills and a patient-centered

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with MS Office (Word, Excel, PowerPoint) and familiarity with Epic-like scheduling systems.
• Excellent communication and time-management skills.

Responsibilities

• Schedule patient appointments in the physician practice and manage appointment records.
• Greet and assist patients at the front desk.
• Answer telephones, respond to routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Handle, screen and/or take messages related to authorizations, provider questions, prescriptions, and test results.
• Serve as an EPIC Super User for scheduling, registration and billing systems and provide training.

Skills

Office suite proficiency

Time management

Communication skills

Telephone handling

Organizational skills

Education

High School Diploma or Equivalent

Tools

Epic-like scheduling systems

Job description

The Brigham and Women's Hospital, Inc. seeks an administrative specialist to support clinical operations by handling scheduling, check-in/out duties, and front-desk tasks. You will contribute to efficient practice operations under general supervision.

Responsibilities include patient greeting, appointment coordination in Epic, billing form processing, and assisting with authorizations and test results. This role demands strong communication and organizational skills and a patient-centered