Patient Care Administrative Associate | Front Desk & EMR

Yale New Haven Health; Branford (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking an organized Practice Administrative Associate to coordinate patient care and physician activity at the front desk. You will greet patients, answer calls, schedule appointments, and maintain medical records in accordance with NEMG policies and procedures.

The role requires at least one year of admin or customer service experience and preference for EMR experience and MS Office skills. This position is office-based and emphasizes patient-centered care and teamwork.

Qualifications

• High School degree or equivalent required.
• Minimum 1 year in admin or customer service.
• Experience in a physician's office/hospital/health system preferred.
• EMR experience and MS Office knowledge preferred.

Responsibilities

• Greet patients and visitors and answer phones.
• Schedule appointments and maintain patient records.
• Coordinate check-in and front desk operations.
• Process pre-authorizations for tests and procedures.
• Collect co-pays and manage payments in Epic.
• Maintain electronic medical records and filing.
• Attend staff meetings and participate in quality improvement.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

MS Office

Education

High School degree or equivalent

Tools

Epic EMR

Job description

Yale New Haven Health is seeking an organized Practice Administrative Associate to coordinate patient care and physician activity at the front desk. You will greet patients, answer calls, schedule appointments, and maintain medical records in accordance with NEMG policies and procedures.

The role requires at least one year of admin or customer service experience and preference for EMR experience and MS Office skills. This position is office-based and emphasizes patient-centered care and teamwork.