Patient Care & Admin Specialist — Medical Office

Immediate Care Walk-In Management LLC; Red Bank (NJ); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical through Cigna

Vision and Dental through Principal NJ

PTO & Sick Time

401k through Voya

Life Insurance 50k

Aflac voluntary benefits

Critical Illness & Supplemental Life

Descripción de la vacante

Immediate Care Walk-In Management LLC is seeking a Medical Office Associate to be the first point of contact for patients. You will greet patients, verify insurance, update information, explain payment policies and handle billing inquiries in a fast-paced office.

You’ll support multiple sites, work evenings and weekends, and maintain certifications such as BLS. Experience with EPIC and strong customer service are preferred in this role.

Formación

• Front-desk and patient scheduling experience preferred.
• Experience with medical billing and insurance verification.
• Detail oriented with accurate data entry.
• Excellent customer service and phone etiquette.
• Ability to work evenings and weekends.
• Willingness to travel to additional sites.

Responsabilidades

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers, specialists and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather
• Willing to maintain all certifications relevant to the role
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Conocimientos

Customer service

Phone etiquette

Data entry

Billing and insurance verification

Educación

BLS certification

Herramientas

EPIC

Solv

Descripción del empleo

Immediate Care Walk-In Management LLC is seeking a Medical Office Associate to be the first point of contact for patients. You will greet patients, verify insurance, update information, explain payment policies and handle billing inquiries in a fast-paced office.

You’ll support multiple sites, work evenings and weekends, and maintain certifications such as BLS. Experience with EPIC and strong customer service are preferred in this role.