Patient-Focused Medical Office Front Desk Pro

Immediate Care Walk-In Management LLC; Hackettstown (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

PTO & NJ Sick Time

401k through Voya

Life Insurance 50k

Health/Vision/Dental through Principal

Aflac voluntary benefits

Job summary

The Medical Office Associate at Immediate Care Walk-In Management LLC serves as the first contact for patients and caregivers, greeting, verifying demographics, and handling insurance information with accuracy and courtesy.

Responsibilities include registering patients, collecting payments, documenting in EPIC, coordinating with providers, and answering calls while maintaining professional service in a fast-paced urgent-care setting. Availability for evenings and weekends is required.

Qualifications

• Experience in medical reception or billing preferred.
• Excellent data entry and clerical accuracy required.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and maintain and balance cash drawer
• Communicate with primary care providers, specialists and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during time of urgent medical need
• Must be available to work evenings and weekends, travel to other sites as needed
• Willing to maintain all certifications relevant to the role
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Skills

Customer service

Data entry

Phone etiquette

Attention to detail

Tools

EPIC

Solv

Job description

The Medical Office Associate at Immediate Care Walk-In Management LLC serves as the first contact for patients and caregivers, greeting, verifying demographics, and handling insurance information with accuracy and courtesy.

Responsibilities include registering patients, collecting payments, documenting in EPIC, coordinating with providers, and answering calls while maintaining professional service in a fast-paced urgent-care setting. Availability for evenings and weekends is required.