Patient Access & Scheduling Specialist (Medical Office)

Southernmed; Franklin (NC); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Zusammenfassung

Southernmed seeks a dedicated Medical Office Specialist to be the first point of contact for families receiving care. You will check-in/check-out, schedule appointments, verify insurance, update patient accounts, and coordinate with clinical staff to ensure smooth patient flow.

Ideal candidates have medical office experience, EMR familiarity, and strong communication skills to handle inquiries, collect co-pays, and maintain a welcoming reception area.

Qualifikationen

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Aufgaben

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Kenntnisse

Medical office experience

Insurance verification

EMR experience

Computer literacy

Telephone etiquette

Communication skills

Detail-oriented

Independent worker

Scheduling & patient flow

Ausbildung

High school diploma or equivalent

Tools

EMR

Jobbeschreibung

Southernmed seeks a dedicated Medical Office Specialist to be the first point of contact for families receiving care. You will check-in/check-out, schedule appointments, verify insurance, update patient accounts, and coordinate with clinical staff to ensure smooth patient flow.

Ideal candidates have medical office experience, EMR familiarity, and strong communication skills to handle inquiries, collect co-pays, and maintain a welcoming reception area.