Patient Care Admin & Front Desk Coordinator

Yale New Haven Health; New Haven (CT); On-site; USD 23,000 - 46,000; Full time

Job summary

Yale New Haven Health in New Haven, CT seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records, supporting a patient-centered care environment.

The role requires strong communication, organization, and teamwork, with at least one year in admin or customer service. EMR and MS Office experience are preferred.

Qualifications

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience required.
• EMR and Microsoft Office experience preferred.

Responsibilities

• Maintain appointment schedule and coordinate alterations.
• Notify staff of schedule changes and coordinate with physicians.
• Answer phones, take messages, and route to appropriate staff.
• Process pre-authorizations for diagnostic tests.
• Maintain electronic or paper medical records per policy.
• Handle messages, faxes, mail, and phone calls.
• Collect and reconcile co-pays and payments in Epic.
• Participate in quality improvement activities and meetings.
• Communicate respectfully with patients and staff from diverse backgrounds.
• Provide cross coverage as needed.
• Assist with chaperone duties for procedures when required.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Education

High School diploma or equivalent

Job description

Yale New Haven Health in New Haven, CT seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records, supporting a patient-centered care environment.

The role requires strong communication, organization, and teamwork, with at least one year in admin or customer service. EMR and MS Office experience are preferred.