Patient Care Admin Coordinator

Yale New Haven Health; Fairfield (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity in a busy hospital setting. You will greet patients, manage appointment scheduling, and maintain medical records with accuracy and care.

The role requires strong organizational and communication skills, a high school diploma, and at least one year in an administrative or customer service role, preferably in healthcare.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required; healthcare experience preferred.
• Excellent organizational and communication skills with a patient-centered approach.

Responsibilities

• Maintain appointment schedule template and coordinate check-in processes.
• Greet patients and visitors, answer phones, and route inquiries to staff.
• Prepare and maintain patient records in accordance with policies.
• Process pre-authorizations for diagnostic tests and procedures.
• Manage electronic medical records and daily administrative tasks.
• Handle mail, faxes, and document distribution; forward messages to physicians.
• Collect co-pays and reconcile cash/credit card payments in Epic.
• Support quality improvement activities and participate in staff meetings.
• Demonstrate professional communication with diverse patients and staff.
• Provide cross-coverage and chaperone duties as needed.

Skills

Communication skills

Organizational skills

Customer service

Teamwork

Education

High School diploma or equivalent

Tools

EMR experience

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity in a busy hospital setting. You will greet patients, manage appointment scheduling, and maintain medical records with accuracy and care.

The role requires strong organizational and communication skills, a high school diploma, and at least one year in an administrative or customer service role, preferably in healthcare.