Patient Access & Medical Admin Associate

Yale New Haven Health; Wallingford (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity at the Wallingford clinic. You will greet patients, answer calls, schedule appointments and maintain medical records to ensure smooth operations.

The role requires at least 1 year of administrative or customer service experience, preferably in a medical setting. Strong organization, communication and teamwork are essential for successful patient care delivery.

Qualifications

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience required; experience in a physician's office/medical practice, hospital, or health system preferred.
• Excellent organizational, communication, customer service and teamwork skills; ability to multi-task is essential.

Responsibilities

• Maintain appointment schedule and communicate changes to staff.
• Coordinate front desk and check-in processes for efficient patient flow.
• Answer and route phone calls, take messages, and direct to appropriate personnel.
• Process pre-authorizations for upcoming tests and procedures as required by insurance.
• Maintain electronic medical records and paper charts per policy.
• Handle daily tasks like messages, faxes, mail, and supplies; support team meetings.
• Collect and reconcile co-pays and cash drawers in Epic per policy.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity at the Wallingford clinic. You will greet patients, answer calls, schedule appointments and maintain medical records to ensure smooth operations.

The role requires at least 1 year of administrative or customer service experience, preferably in a medical setting. Strong organization, communication and teamwork are essential for successful patient care delivery.