Patient Care Admin Assistant — Scheduling & Support

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking an Administrative Assistant to support physicians in clinical, academic and research activities. Responsibilities include answering calls, greeting patients, updating demographics, scheduling appointments, coordinating referrals and maintaining records.

The role requires 1–3 years of related experience, strong MS Office skills, and a professional, service-oriented approach.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers and screens telephone calls, takes accurate messages or directs calls to the appropriate person.
• Greets and directs patients, families, visitors and staff.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures with other hospital staff as needed.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Collects co-payments from patients at point of service and coordinates billing tickets with billing staff.

Skills

Administrative support

Scheduling

Microsoft Office

Phone screening

Customer service

Data entry

Education

High School diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Deaconess Medical Center is seeking an Administrative Assistant to support physicians in clinical, academic and research activities. Responsibilities include answering calls, greeting patients, updating demographics, scheduling appointments, coordinating referrals and maintaining records.

The role requires 1–3 years of related experience, strong MS Office skills, and a professional, service-oriented approach.