Neurology Admin Assistant II — Patient-Focused

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Administrative Assistant to provide medical office support. You will screen calls, greet patients, update demographics, schedule appointments and maintain patient records for physicians.

The role requires 1–3 years of related experience, proficiency with Microsoft Office, and strong communication skills. This is a full-time, day shift position with competitive pay and benefits.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service.
• Coordinates billing tickets for office visits and services following established procedures.
• Forwards all billing fee tickets according to protocol to billing staff.
• Reconciles collections at the end of the business day per established protocol.
• Maintains physicians’ clinical and administrative schedules and calendars.
• Types correspondence, manuscripts and/or others documents.
• Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.
• Prepares and distributes routine reports.
• Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Skills

Scheduling software

Microsoft Office

Customer service

Written English

Oral communication

Data entry

Education

High school diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Administrative Assistant to provide medical office support. You will screen calls, greet patients, update demographics, schedule appointments and maintain patient records for physicians.

The role requires 1–3 years of related experience, proficiency with Microsoft Office, and strong communication skills. This is a full-time, day shift position with competitive pay and benefits.