Healthcare Admin Assistant: Patient Services & Scheduling

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Boston seeks an Administrative Assistant to support physicians in clinical, academic, and research activities. The role emphasizes accurate message taking, greeting patients, scheduling, and coordinating referrals.

Responsibilities include handling billing tickets, collecting co-payments, maintaining patient records, preparing reports, and ensuring confidentiality. A high school diploma is required, with an Associate's degree preferred; strong communication and

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years related administrative experience.
• Experience with computer systems required, including web-based applications and MS Office applications.

Responsibilities

• Answers and screens telephone calls, takes messages, or directs inquiries to appropriate staff.
• Updates patient demographics and insurance information; coordinates referrals and schedules appointments.
• Prepares patient records and maintains them; acts as liaison with departments while protecting confidentiality.
• Collects co-payments at point-of-service and processes billing tickets in line with established procedures.
• Maintains physicians' schedules, types correspondence, and prepares routine reports.
• Notifies and reminds patients of scheduled appointments and obtains authorizations for radiologic exams as needed.
• Participates in special projects and process improvement initiatives.

Skills

Communication

Scheduling

Customer service

Attention to detail

Education

High School diploma or GED

Associate's degree preferred

Tools

MS Office

Outlook

Word

Excel

Job description

Beth Israel Lahey Health in Boston seeks an Administrative Assistant to support physicians in clinical, academic, and research activities. The role emphasizes accurate message taking, greeting patients, scheduling, and coordinating referrals.

Responsibilities include handling billing tickets, collecting co-payments, maintaining patient records, preparing reports, and ensuring confidentiality. A high school diploma is required, with an Associate's degree preferred; strong communication and