Administrative Assistant, Specialty Clinics & Scheduling

Beth-Israel-Lahey-Health; Needham (MA); On-site; USD 57,308,000 - 77,136,000; Full time

Job summary

Beth Israel Deaconess Hospital Needham is seeking an Administrative Assistant to provide comprehensive support for outpatient clinics. The role verifies insurance eligibility, handles authorizations, referrals, and scheduling, and maintains accurate documentation in the EMR.

Key duties include coordinating with insurance providers, preparing medical records, scheduling surgeries, and ensuring patient confidentiality throughout all processes.

Qualifications

• High School diploma or GED required.
• 0–1 years related work experience required.
• Ability to work independently with minimal supervision.
• Excellent customer service.
• Experience with computer systems including web-based apps and Microsoft Office (Outlook/Word/Excel/PowerPoint/Access).

Responsibilities

• Secures all required prior authorizations and documents in OMR.
• Makes follow-up calls to prior authorization agents to ensure timely turnaround.
• Completes forms including disability, back-to-work and FMLA for patients.
• Interviews patients or representatives to verify information and emergency contacts.
• Secures referrals for outpatient visits and documents in the EMR.
• Prepares medical records and coordinates peer-to-peer reviews for physicians.
• Schedules patient surgeries and coordinates with hospital staff.
• Checks patients in CCC as needed.
• Schedules and coordinates office appointments and imaging exams.

Skills

Customer service

Microsoft Office

Communication

Data entry

Education

High School diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Deaconess Hospital Needham is seeking an Administrative Assistant to provide comprehensive support for outpatient clinics. The role verifies insurance eligibility, handles authorizations, referrals, and scheduling, and maintains accurate documentation in the EMR.

Key duties include coordinating with insurance providers, preparing medical records, scheduling surgeries, and ensuring patient confidentiality throughout all processes.