Patient Billing & Scheduling Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Transit pass

403(b) plan

Job summary

Washington University in St. Louis is seeking a patient services associate to obtain insurance information, schedule and register patients, and assist with billing questions.

This role involves coordinating with physicians and staff, handling referrals, and maintaining patient records with accuracy. The position requires a high school diploma and at least 3 years of relevant experience with strong communication skills.

Qualifications

• High school diploma or equivalent.
• Relevant Experience (3 Years).
• No specific certification or professional license required for this position.

Responsibilities

• Obtains insurance information and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Excel

Microsoft Office

Microsoft Word

Billing Systems

Job description

Washington University in St. Louis is seeking a patient services associate to obtain insurance information, schedule and register patients, and assist with billing questions.

This role involves coordinating with physicians and staff, handling referrals, and maintaining patient records with accuracy. The position requires a high school diploma and at least 3 years of relevant experience with strong communication skills.