Patient Billing & Scheduling Specialist II

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

Retirement plan (403(b))

Wellness programs

Caregiver leave

Tuition assistance

Job summary

Washington University in St. Louis is seeking a Billing and Scheduling Administrator to obtain insurance information, counsel patients on financial assistance, and schedule registrations by phone or email, with limited patient contact.

Responsibilities include coordinating with physicians and staff, handling reminders, referrals, and billing inquiries, and supporting basic account maintenance. A high school diploma and about 3 years of relevant experience are required.

Qualifications

• High school diploma or equivalent.
• 3 years of relevant experience.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers inquiries from patients and third-party payers.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a Billing and Scheduling Administrator to obtain insurance information, counsel patients on financial assistance, and schedule registrations by phone or email, with limited patient contact.

Responsibilities include coordinating with physicians and staff, handling reminders, referrals, and billing inquiries, and supporting basic account maintenance. A high school diploma and about 3 years of relevant experience are required.