Patient Billing & Scheduling Specialist II

Washington University in St. Louis; Creve Coeur (MO); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vacation and sick time

Health insurance

Transit benefits

Tuition assistance

Caregiver leave

Job summary

Washington University in St. Louis is seeking a patient scheduling and insurance information specialist to onboard patients, collect demographics, and register them by phone or email.

The role supports billing inquiries and coordinates with physicians and staff to schedule urgent or referred visits. Responsibilities include reviewing schedules, sending reminders, and guiding patients through insurance questions and billing processes.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (3 Years).
• Skills: Not Applicable.
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Excel

Microsoft Office

Microsoft Word

Job description

Washington University in St. Louis is seeking a patient scheduling and insurance information specialist to onboard patients, collect demographics, and register them by phone or email.

The role supports billing inquiries and coordinates with physicians and staff to schedule urgent or referred visits. Responsibilities include reviewing schedules, sending reminders, and guiding patients through insurance questions and billing processes.