Patient Billing & Scheduling Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis seeks a patient services coordinator to obtain insurance information, counsel on financial assistance, and schedule patients by phone or email.

The role works closely with physicians and the clinical staff to coordinate urgent and referred appointments. The position involves collecting demographics, processing referrals, handling billing inquiries, and supporting staff with scheduling templates and reminders using Relatient and other office tools.

Qualifications

• High school diploma or equivalent.
• 3 years of relevant experience.
• No specific certification required.

Responsibilities

• Obtain insurance information and counsel on financial assistance options.
• Coordinate scheduling with physicians and clinical staff for urgent or referred calls.
• Register patients and collect demographics and insurance details.
• Review and update schedules for new patients.
• Provide appointment reminders and process referrals.
• Explain billing processes and respond to inquiries from patients and payers.

Skills

Billing systems

Customer service

Epic EHR

Microsoft Excel

Microsoft Word

Scheduling

Interpersonal communication

Organizing

Prioritization

Insurance

Medical office support

Microsoft Office

Third party claims

Education

High school diploma

Tools

Relatient

Job description

Washington University in St. Louis seeks a patient services coordinator to obtain insurance information, counsel on financial assistance, and schedule patients by phone or email.

The role works closely with physicians and the clinical staff to coordinate urgent and referred appointments. The position involves collecting demographics, processing referrals, handling billing inquiries, and supporting staff with scheduling templates and reminders using Relatient and other office tools.