Patient Billing & Scheduling Coordinator II

Washington University in St. Louis; Ann Arbor (MI); On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis is seeking a detail-oriented administrative professional to support patient access and billing coordination.

The role primarily handles insurance counseling and financial assistance over the phone, registers patients, and schedules by phone or email with minimal direct contact. The ideal candidate has a high school diploma and at least 3 years of relevant experience, strong customer service, and proficiency with office software and Epic EHR.

Qualifications

• High School Diploma or equivalent required.
• 3 years of relevant experience preferred.
• No specific certification required.

Responsibilities

• Obtain insurance information and counsel alternative financial assistance.
• Register new patients and assist with form completion.
• Review schedule for new patients and update records.
• Call patients for appointment reminders and insurance details.
• Explain billing processes and respond to inquiries from patients and payers.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High School Diploma or Equivalent

Job description

Washington University in St. Louis is seeking a detail-oriented administrative professional to support patient access and billing coordination.

The role primarily handles insurance counseling and financial assistance over the phone, registers patients, and schedules by phone or email with minimal direct contact. The ideal candidate has a high school diploma and at least 3 years of relevant experience, strong customer service, and proficiency with office software and Epic EHR.