Patient Billing & Scheduling Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis is seeking a Patient Access Associate to obtain insurance information and counsel patients on financial assistance over the phone. You will schedule and register patients by phone or email, with minimal direct patient contact, in a busy university clinic setting.

The role supports billing processes, reviews schedules, and handles basic account maintenance. Strong communication and Excel skills are helpful in a normal office environment in Saint Louis, MO 63110.

Qualifications

• High school diploma or equivalent.
• Relevant Experience (3 Years).
• No additional education unless stated elsewhere in the job posting.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a Patient Access Associate to obtain insurance information and counsel patients on financial assistance over the phone. You will schedule and register patients by phone or email, with minimal direct patient contact, in a busy university clinic setting.

The role supports billing processes, reviews schedules, and handles basic account maintenance. Strong communication and Excel skills are helpful in a normal office environment in Saint Louis, MO 63110.