Billing & Scheduling Specialist II

Washington University in St. Louis; United States; On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis is seeking a Patient Financial Counselor in Saint Louis, MO to obtain insurance details, counsel on financial assistance, and register patients by phone or email with minimal direct contact.

The role involves handling scheduling, chart retrieval, reminders, and answering billing questions while supporting the office workflow. A high school diploma and 3 years of relevant experience are required.

Qualifications

• High school diploma or equivalent
• 3 years of relevant work experience
• Experience with billing systems and Epic EHR is preferred

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Skills

Billing Systems

Customer Service

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis is seeking a Patient Financial Counselor in Saint Louis, MO to obtain insurance details, counsel on financial assistance, and register patients by phone or email with minimal direct contact.

The role involves handling scheduling, chart retrieval, reminders, and answering billing questions while supporting the office workflow. A high school diploma and 3 years of relevant experience are required.