Patient Billing & Scheduling Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Transit benefits

403(b) retirement plan

Job summary

Washington University in St. Louis in Saint Louis, MO seeks a Billing/Patient Financial Counselor to handle insurance information, facilitate financial assistance options, and coordinate patient scheduling via phone or email.

You will remind patients of appointments, gather required insurance data, and communicate with third-party payers and clinical staff. The role emphasizes accurate billing explanations, basic account maintenance, and collaboration with the Relatient reminder system.

Qualifications

• High school diploma or equivalent.
• No specific certifications required.
• No specific work experience required.
• Billing systems and third-party claims familiarity is beneficial.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers inquiries from patients and third-party payers.
• Works with others to solve relatively simple problems.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.

Skills

Financial Information

Insurance

Interpersonal Communication

Organizing

Prioritization

Education

High school diploma or equivalent

Job description

Washington University in St. Louis in Saint Louis, MO seeks a Billing/Patient Financial Counselor to handle insurance information, facilitate financial assistance options, and coordinate patient scheduling via phone or email.

You will remind patients of appointments, gather required insurance data, and communicate with third-party payers and clinical staff. The role emphasizes accurate billing explanations, basic account maintenance, and collaboration with the Relatient reminder system.