Patient Billing & Scheduling Specialist II

Washington University in St. Louis; Creve Coeur (MO); On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis seeks a patient scheduling and billing support specialist to obtain insurance information, counsel on financial assistance, and schedule appointments by phone or email with no direct patient contact.

You will coordinate with physicians and clinical staff to arrange urgent referrals and appointments. The role requires a high school diploma or equivalent and at least three years of relevant experience.

Qualifications

• High school diploma or equivalent.
• 3 years of relevant experience.
• Strong scheduling and customer service skills.

Responsibilities

• Obtains insurance information from patients and counsels on financial assistance options.
• Schedules and registers patients by phone or email with accurate demographics.
• Communicates with physicians and staff to coordinate urgent scheduling requests.
• Explains billing processes to patients and answers inquiries.
• Maintains and updates scheduling templates based on physician input.
• Performs other duties related to patient scheduling and billing as needed.

Skills

Billing Systems

Customer Service

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Excel

Microsoft Office

Microsoft Word

Job description

Washington University in St. Louis seeks a patient scheduling and billing support specialist to obtain insurance information, counsel on financial assistance, and schedule appointments by phone or email with no direct patient contact.

You will coordinate with physicians and clinical staff to arrange urgent referrals and appointments. The role requires a high school diploma or equivalent and at least three years of relevant experience.