Patient Billing & Registration Specialist II

Washington University; Creve Coeur (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vacation and leave

Transit U-Pass

Job summary

Washington University in St. Louis seeks a Patient Billing Services Representative II to greet patients, verify insurance, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic. The role emphasizes HIPAA compliance and accurate front-desk operations.

The ideal candidate will have solid customer service and billing experience, with proficiency in EPIC EHR and strong interpersonal communication to support team collaboration and patient care.

Qualifications

• High school diploma or equivalent required.
• Billing systems and third-party claims experience preferred (3 years).
• HIPAA training and compliance with front desk policies.

Responsibilities

• Deliver exceptional customer service with a patient-centered attitude.
• Check in/out scheduled patients and verify registration.
• Update patient insurance, referrals and demographics in EPIC.
• Schedule walk-in and same-day appointments.
• Collect copayments and balances; ensure accurate billing.

Skills

Customer Service

Effective Written Communication

Interpersonal Communication

Team Collaboration

Scheduling

Professional Etiquette

Education

High school diploma

Equivalent education/experience

Tools

EPIC EHR

Job description

Washington University in St. Louis seeks a Patient Billing Services Representative II to greet patients, verify insurance, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic. The role emphasizes HIPAA compliance and accurate front-desk operations.

The ideal candidate will have solid customer service and billing experience, with proficiency in EPIC EHR and strong interpersonal communication to support team collaboration and patient care.