Patient Billing & Front Desk Specialist II

Washington University in St. Louis; Missouri; On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vacation/vacation time

Metro U‑Pass

Retirement Savings Plan

Job summary

Washington University in St. Louis is seeking a Patient Billing Services Representative II for our Orthopedic Surgery department in Creve Coeur, MO.

The role focuses on delivering exceptional customer service, accurate registration, and insurance verification in EPIC while managing front-desk duties and patient inquiries. Responsibilities include scheduling, collecting payments, maintaining compliance with HIPAA, and coordinating with the Pre-Arrival team to ensure proper insurance and

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Billing systems and third‑party claims in a medical office setting; 3 years of related customer service experience.

Responsibilities

• Deliver exceptional customer service with a patient-centered attitude.
• Check in/out scheduled patients; verify registrations, insurance, referrals, and demographics in EPIC.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, self‑pay, and past due balances; enter good faith estimates per No Surprises Act.
• Balance cash drawer and prepare daily deposits.
• Maintain HIPAA compliance and complete required trainings.
• Collaborate with Pre‑Arrival to obtain accurate insurance/referral information.
• Prepare all scheduled appointments and act as patient liaison for additional services.
• Provide concierge-level support in waiting areas and ensure patient needs are met.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High School Diploma

Job description

Washington University in St. Louis is seeking a Patient Billing Services Representative II for our Orthopedic Surgery department in Creve Coeur, MO.

The role focuses on delivering exceptional customer service, accurate registration, and insurance verification in EPIC while managing front-desk duties and patient inquiries. Responsibilities include scheduling, collecting payments, maintaining compliance with HIPAA, and coordinating with the Pre-Arrival team to ensure proper insurance and