Patient Billing & Scheduling Coordinator II

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation Time

Health Insurance

Metro U-Pass

403(b) Retirement Plan

Job summary

Washington University in St. Louis is seeking a Patient Financial Services Clerk to obtain insurance information, assist with referrals, and counsel patients on financial assistance options.

You will register new patients, review schedules, and handle scheduling tasks with a friendly, service-oriented approach. The role involves explaining billing processes to patients and staff, handling inquiries, and supporting basic account activities in a busy department.

Qualifications

• High school diploma or equivalent.
• BLS certification must be obtained within one month of hire date.
• BLS online certifications without a skills assessment are not sufficient.

Responsibilities

• Obtain insurance information from patients and counsel on financial assistance.
• Register new patients and assist with form completion.
• Review schedule for new patients and update as necessary.
• Call patients with appointment reminders and obtain insurance information.
• Explain billing process to patients and answer inquiries.
• Assist staff with reminder cards and scheduling duties.
• Perform other duties as assigned.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High School Diploma or Equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis is seeking a Patient Financial Services Clerk to obtain insurance information, assist with referrals, and counsel patients on financial assistance options.

You will register new patients, review schedules, and handle scheduling tasks with a friendly, service-oriented approach. The role involves explaining billing processes to patients and staff, handling inquiries, and supporting basic account activities in a busy department.