Patient Billing & Services Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation days & holidays

Health insurance

Metro U-Pass transit benefit

403(b) retirement plan

Tuition assistance

Job summary

Washington University in St. Louis in Saint Louis, MO, is seeking a Patient Access/ Billing Support role to obtain insurance information, counsel on financial assistance, and register new patients.

The position supports scheduling, reminders, and billing inquiries in a patient care setting. The role requires a high school diploma or equivalent, Basic Life Support certification, and experience with billing systems and third-party claims in a medical office environment.

Qualifications

• Education: High school diploma or equivalent or combination of education and/or experience.
• Certifications: Basic Life Support.
• Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years).

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.

Skills

Customer Service

Effective Written Communication

Interpersonal Communication

Financial Information

Insurance

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis in Saint Louis, MO, is seeking a Patient Access/ Billing Support role to obtain insurance information, counsel on financial assistance, and register new patients.

The position supports scheduling, reminders, and billing inquiries in a patient care setting. The role requires a high school diploma or equivalent, Basic Life Support certification, and experience with billing systems and third-party claims in a medical office environment.