Patient Billing & Services Specialist II

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Up to 22 days vacation

Competitive health insurance packages

Metro transit U-Pass

403(b) Retirement Savings Plan

Job summary

Washington University in St. Louis is seeking a patient financial services assistant to obtain insurance information, register new patients, and guide billing questions in a busy department.

You will counsel patients on financial assistance options and help with form completion and scheduling reminders. Working in a normal office and patient-care setting, you will interact with patients and third-party payers, explain the billing process, and support staff with account maintenance.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association or American Red Cross.
• Billing Systems and Third-Party Claims experience in a medical office setting with related customer service.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates as necessary.
• Calls patients with appointment time reminders and obtains insurance information and referrals.
• Explains billing process to patients and answers inquiries from patients and third-party payers.
• Explains billing process to staff and assists with basic account maintenance.

Skills

Financial information

Insurance

Interpersonal relationships

Education

High school diploma

Job description

Washington University in St. Louis is seeking a patient financial services assistant to obtain insurance information, register new patients, and guide billing questions in a busy department.

You will counsel patients on financial assistance options and help with form completion and scheduling reminders. Working in a normal office and patient-care setting, you will interact with patients and third-party payers, explain the billing process, and support staff with account maintenance.