Onsite Patient Billing & Concierge - Orthopedic Surgery

Washington University in St. Louis; St. Louis (MO); Hybrid; USD 24,645 - 36,299; Full time

Benefits offered by this job

Up to 22 days of vacation

Competitive health insurance packages

Metro transit U-Pass

Job summary

Washington University Medical Campus is seeking a Patient Billing/Services Representative II for Orthopedic Surgery to deliver exceptional service and accurate registration. You will check in/out patients, verify insurance and referrals, and manage accounts in EPIC while supporting timely appointments and payments.

This is an on-campus, full-time role with local coverage as needed. The successful candidate will have a high school diploma or equivalent and BLS certification within one month of

Qualifications

• High school diploma or equivalent or combination of education and experience.
• Basic Life Support certification must be obtained within one month of hire.
• Experience in medical office billing or related customer service preferred.

Responsibilities

• Check in and check out scheduled patients and verify demographics.
• Update patient insurance, referrals, and demographics in EPIC.
• Schedule walk-in and same-day appointments and collect copayments, balances, and self-pay amounts.

Skills

Customer service

Effective written communication

Epic EHR

Financial information

Insurance

Interpersonal communication

Scheduling

Team collaboration

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Washington University Medical Campus is seeking a Patient Billing/Services Representative II for Orthopedic Surgery to deliver exceptional service and accurate registration. You will check in/out patients, verify insurance and referrals, and manage accounts in EPIC while supporting timely appointments and payments.

This is an on-campus, full-time role with local coverage as needed. The successful candidate will have a high school diploma or equivalent and BLS certification within one month of