Patient Billing & Financial Counseling Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

U-Pass transit pass

403(b) retirement plan

Vacation & holidays

Family leave

Job summary

Washington University in St. Louis seeks a patient financial counselor to obtain insurance information, counsel patients on financial assistance, register new patients, and assist with scheduling and billing inquiries.

The role supports departments in delivering accessible financial services and accurate information to patients and third-party payers. Responsibilities include explaining billing steps, assisting with form completion, and coordinating reminders while maintaining patient

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) certification.
• Experience with billing systems and third-party claims in a medical office.
• Customer service experience in a medical setting.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and updates as needed.
• Calls patients with appointment reminders and collects insurance information.

Skills

Billing experience

Customer service

Medical office

Insurance information

Education

High school diploma

Tools

Billing systems

Job description

Washington University in St. Louis seeks a patient financial counselor to obtain insurance information, counsel patients on financial assistance, register new patients, and assist with scheduling and billing inquiries.

The role supports departments in delivering accessible financial services and accurate information to patients and third-party payers. Responsibilities include explaining billing steps, assisting with form completion, and coordinating reminders while maintaining patient