Remote Care Coordinator - Patient Benefits & Access

Valeris; Louisville (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) retirement plan with company/HE

Job summary

Valeris is seeking a Care Coordinator to own patient cases from initiation to closure, handling benefit investigations, prior authorizations, and patient assistance program navigation using our Lynk platform. You will triage inquiries, coordinate with patients and healthcare providers, and ensure compliant, timely communications while aligning with SOPs and business rules.

Remote-friendly, Monday–Friday schedule.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience is helpful.
• Ability to work an 8.5-hour shift between 8 am and 9 pm, Monday to Friday.

Responsibilities

• Owns patient cases from initiation to closure including benefit investigations and prior authorizations.
• Assist patients or stakeholders via email and calls using the Lynk platform, ensuring compliance with SOPs.
• Provide personalized case management and coordinate with nurses and field-based staff as applicable.
• Document activities in the Lynk system and maintain high level of patient care and accuracy.

Skills

Customer service

Bi-lingual (Spanish/English)

Communication

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent experience

Job description

Valeris is seeking a Care Coordinator to own patient cases from initiation to closure, handling benefit investigations, prior authorizations, and patient assistance program navigation using our Lynk platform. You will triage inquiries, coordinate with patients and healthcare providers, and ensure compliant, timely communications while aligning with SOPs and business rules.

Remote-friendly, Monday–Friday schedule.