Patient Access & Benefits Case Manager

Valeris; United States; On-site; USD 48,000 - 65,000; Full time

Job summary

Valeris, a life sciences commercialization partner based in the United States, seeks a Case Manager / Patient Advocate (non-clinical) to own patient cases from initiation to closure, including benefit investigations, prior authorizations/denial appeals, and assisting patients or other callers through resolution (via email, inbound/outbound calls and using Lynk) by applying your critical thinking and knowledge of program rules.

Qualifications

• Detail oriented.
• Professional telephone etiquette.
• Self-awareness of your own emotions and the potential im

Responsibilities

• Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication and timely, accurate deliverables.
• Manages inbound calls as directed by program-approved FAQs and triage patients to internal or external resources.
• Provides personalized case management to patients and HCPs, including outbound communication to convey benefit coverage and next steps.

Skills

Detail oriented

Professional telephone etiquette

Self-awareness

Job description

Valeris, a life sciences commercialization partner based in the United States, seeks a Case Manager / Patient Advocate (non-clinical) to own patient cases from initiation to closure, including benefit investigations, prior authorizations/denial appeals, and assisting patients or other callers through resolution (via email, inbound/outbound calls and using Lynk) by applying your critical thinking and knowledge of program rules.