Patient Appointment Concierge (Part-Time)

UW Health; Town of Prairie du Sac (WI); On-site; USD 23,000 - 33,000; Part time

Job summary

UW Health is seeking a Patient Scheduling Specialist to be the first point of contact for patients and ensure they receive a remarkable experience. This part-time role requires scheduling appointments via phone, in-person or electronic methods across multiple locations to streamline patient flow.

You will coordinate with clinics, assist families with scheduling needs and place outgoing calls to arrange appointments.

Qualifications

• Minimum - One (1) year of previous experience in an office or customer service environment.
• Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Responsibilities

• Utilize your excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence.
• Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call.
• Assist patients and their families with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Skills

Customer service

Appointment scheduling

Phone support

Multitasking

Education

High school diploma

Associate degree in Business Administration or Healthcare

Bachelor’s degree in Healthcare or related field

Job description

UW Health is seeking a Patient Scheduling Specialist to be the first point of contact for patients and ensure they receive a remarkable experience. This part-time role requires scheduling appointments via phone, in-person or electronic methods across multiple locations to streamline patient flow.

You will coordinate with clinics, assist families with scheduling needs and place outgoing calls to arrange appointments.