Patient Scheduling Representative - Pediatrics

University of Wisconsin Medical Foundation; Madison (WI); On-site; USD 22,000 - 32,000; Part time

Job summary

University of Wisconsin Medical Foundation is seeking a Patient Scheduling Representative to support our Madison clinics. This 50% FTE role involves scheduling appointments via phone, in person, or electronic communication, and coordinating with staff to ensure timely patient care.

Hours are 8:00 am to 5:00 pm, Monday through Friday, with pay starting at $19.59 per hour. Minimum requirement is a high school diploma; an associate or bachelor's degree and healthcare experience are preferred.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred: Associate or Bachelor's degree in Business Administration, Healthcare, or related field.
• Six months of office or customer service experience.
• Healthcare scheduling or phone greeting experience preferred.

Responsibilities

• Schedule appointments by phone, in person, or electronic correspondence.
• Take incoming phone calls from patients and their families to assist scheduling.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely care for patients.

Skills

Scheduling

Customer service

Phone calls

Education

High school diploma or equivalent

Associate or Bachelor's degree

Job description

Work Schedule:

50% FTE, 20 Hours per week. Monday - Friday availability needed between the hours of 8:00 am - 5:00 pm. Hours may vary based upon operational needs of the clinic.

Pay:

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:

Minimum - Six (6) months of previous experience in an office or customer service environment.

Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.