Patient Services Specialist — Primary Care Scheduling

University of Washington; Issaquah (WA); On-site; USD 33,000 - 49,000; Full time

Job summary

UW Medicine Primary Care at Issaquah, part of the University of Washington, seeks a Patient Services Specialist 2 to support clinic operations and patient experience. You will handle phone communications, schedule provider and ancillary appointments, collect patient demographics and financial info, and collaborate with the care team to ensure compassionate, efficient care delivery.

This is a full-time, day-shift role based in Issaquah, WA, with easy access via public transit and opportunities

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience or an equivalent combination of education/experience.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Skills

Communication

Customer service

Scheduling

Education

High school graduation

Job description

UW Medicine Primary Care at Issaquah, part of the University of Washington, seeks a Patient Services Specialist 2 to support clinic operations and patient experience. You will handle phone communications, schedule provider and ancillary appointments, collect patient demographics and financial info, and collaborate with the care team to ensure compassionate, efficient care delivery.

This is a full-time, day-shift role based in Issaquah, WA, with easy access via public transit and opportunities