Patient Appointment Concierge

University of Wisconsin Medical Foundation; Town of Sun Prairie (WI); Vor Ort; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

UW Health is seeking a Patient Scheduling Representative to handle appointment scheduling via phone, in-person, or electronic correspondence. The role involves taking incoming calls and making outbound calls to coordinate care within the clinic network.

Shifts are 100% FTE, 36 hours per week, Monday–Friday, within 7:30 am–5:30 pm. A high school diploma is preferred; healthcare or office experience is advantageous.

Qualifikationen

• Six months of previous office or customer service experience.
• Healthcare scheduling experience preferred.
• Experience answering phones and greeting clients in person is a plus.

Aufgaben

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and families to assist with scheduling needs.
• Make outgoing phone calls to patients to schedule appointments.
• Coordinate with clinic staff to ensure patients receive timely care.

Kenntnisse

Customer service

Phone scheduling

Multitasking

Office software

Ausbildung

High School Diploma

Associate's/Bachelor's degree preferred

Jobbeschreibung

UW Health is seeking a Patient Scheduling Representative to handle appointment scheduling via phone, in-person, or electronic correspondence. The role involves taking incoming calls and making outbound calls to coordinate care within the clinic network.

Shifts are 100% FTE, 36 hours per week, Monday–Friday, within 7:30 am–5:30 pm. A high school diploma is preferred; healthcare or office experience is advantageous.