Patient Scheduling Representative - Urgent Care

UW Health; Madison (WI); On-site; USD 2,159,000 - 3,075,000; Part time

Job summary

UW Health in Madison, Wisconsin is seeking a Patient Scheduling Representative for part-time hours. You will schedule appointments via multiple channels and handle calls from patients and families to support timely care.

The role requires at least 6 months in an office or customer service setting, with healthcare experience preferred. High school diploma preferred; higher degrees are a plus. Pay starts at $19.59 per hour, with 50% FTE and day/evening shifts.

Qualifications

• 6 months experience in an office or customer service environment required.
• Healthcare experience preferred.
• Experience scheduling patients preferred.
• Experience answering phones and greeting clients in person preferred.

Responsibilities

• Schedule appointments via phone, in-person, or electronic correspondence.
• Handle incoming calls to assist with scheduling needs.
• Place outgoing calls to schedule patient appointments.
• Coordinate with clinic staff to ensure timely care.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School Diploma or equivalent

Associate's Degree or Bachelor's (preferred)

Job description

Work Schedule

Part-time, 50% FTE, day/evening shift. Monday - Friday, with rotating weekends, variable shifts, shifts range between 7:15am - 8:30pm. Hours may vary based upon operational needs of the department.

Pay

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

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Responsibilities

• We are seeking a Patient Scheduling Representative to: Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Work Experience

• 6 months previous experience in an office or customer service environment Required
• Previous experience working in healthcare Preferred
• Previous experience scheduling of patients Preferred
• Previous experience with answering phones, greeting clients and customers in person Preferred

Qualifications

• No minimum education required.
• High School Diploma or equivalent Preferred
• Associate's Degree Bachelor's Degree in Business Administration, Healthcare, or other related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.