Patient Appointment & Care Coordination Specialist

Socket.dev; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan options

Pre-Tax Savings (HSA/FSAs)

Retirement package

Job summary

Mayo Clinic in Jacksonville, FL is seeking a patient services associate to facilitate patient visits, coordinate schedules, and respond to patient and care team needs, allowing providers to focus on clinical duties.

The role requires a High School diploma, 1+ year front-facing customer service in healthcare, and proficiency with Word and Excel, along with strong communication and multitasking abilities.

Qualifications

• High School Diploma or equivalent required.
• One or more years in a forward-facing customer service role or medical environment required.
• Must be able to keyboard at 30 cwpm and have strong written and verbal communication.

Responsibilities

• Facilitates patient visits and supports health care providers by anticipating patient needs.
• Coordinates/schedules appointment schedules and daily activities of required materials/information.
• Serves as direct contact and resource to patients, handling billing/insurance questions when needed.
• Assists with authorizations/pre-certifications for patients within the Mayo Clinic system.
• Documents and reconciles cash, collects co-pays and other payments as applicable.

Skills

Front-facing customer service

Medical office environment

30 wpm keyboard

Word and Excel proficiency

Excellent communication

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Mayo Clinic in Jacksonville, FL is seeking a patient services associate to facilitate patient visits, coordinate schedules, and respond to patient and care team needs, allowing providers to focus on clinical duties.

The role requires a High School diploma, 1+ year front-facing customer service in healthcare, and proficiency with Word and Excel, along with strong communication and multitasking abilities.