Patient Care & Access Coordinator

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

Pre-Tax Savings: HSA and FSAs

Retirement package

Job summary

Mayo Clinic is seeking a Healthcare Support Specialist to coordinate patient visits, prepare patients for examinations, and manage workflow across a multispecialty practice. You will verify demographics, insurance, and assist with scheduling tests and screenings in a high-volume setting.

Excellent communication, empathy, and the ability to multitask are essential as you navigate various electronic systems and support care teams to keep patient care running smoothly.

Qualifications

• High school diploma or GED plus 2 years of customer service in a multitasking environment (call center, medical office, etc.)
• Associate degree with relevant healthcare coursework preferred
• Ability to work independently and maintain organization
• Strong communication, phone etiquette, and empathy in fast-changing environments
• Experience with electronic health records preferred

Responsibilities

• Facilitate patient visits and coordinate complex appointment schedules
• Prepare patients and pre-exam information; manage patient flow
• Verify patient demographics and insurance information
• Assist with scheduling, tests, and screenings per guidelines
• Provide patient education and support across modalities and devices
• Support access/navigation tasks including greeting patients and wayfinding
• Enforce facility policies and coordinate with security and care teams
• Interact with multiple electronic applications and medical equipment

Skills

Customer service

Communication

Multitasking

Organizational skills

Telephone etiquette

Empathy

Conflict de-escalation

Independence

Adaptability

EHR familiarity

Education

Associate's Degree

Healthcare coursework preferred

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Mayo Clinic is seeking a Healthcare Support Specialist to coordinate patient visits, prepare patients for examinations, and manage workflow across a multispecialty practice. You will verify demographics, insurance, and assist with scheduling tests and screenings in a high-volume setting.

Excellent communication, empathy, and the ability to multitask are essential as you navigate various electronic systems and support care teams to keep patient care running smoothly.