Clinic Front Office Team Lead - Customer Service & Ops

UF Health; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UF Health is seeking an experienced Front Office Supervisor to oversee daily clinic operations and staff within our ambulatory setting in Jacksonville, FL. You will coordinate front desk activities, manage scheduling, registrations, and medical records while ensuring regulatory compliance and quality patient service.

The role requires at least 2 years in a physician office CSR role, strong knowledge of insurance plans (Medicare/Medicaid/HMOs), and a high school diploma or GED.

Qualifications

• 2 years experience as a CSR in a physician's office.
• 2 years knowledge of Medicare, Medicaid, HMOs.
• High school diploma or GED.

Responsibilities

• Supervises and coordinates day-to-day clinic activities and front office staff.
• Liaises with staff, departments, practices, and patients.
• Assists with personnel and payroll, hiring, training and coaching.
• Coordinates schedule maintenance, registration, medical records, referrals, managed care, fees, appointments.
• Maintains budgetary standards for front office labor and supplies.
• Ensures compliance with regulatory policies and procedures.
• Manages managed care referrals and authorizations for specialty appointments.
• Delivers excellent customer service to patients and staff.
• Participates in performance improvement projects.
• Acts as active care team member in patient care coordination.
• Performs all CSR functions.
• All other duties as assigned.

Skills

Customer Service

Office Supervision

Communication

Education

High School Diploma or GED

Job description

UF Health is seeking an experienced Front Office Supervisor to oversee daily clinic operations and staff within our ambulatory setting in Jacksonville, FL. You will coordinate front desk activities, manage scheduling, registrations, and medical records while ensuring regulatory compliance and quality patient service.

The role requires at least 2 years in a physician office CSR role, strong knowledge of insurance plans (Medicare/Medicaid/HMOs), and a high school diploma or GED.