Healthcare Scheduling & Patient Services Specialist

Mayo Clinic; Mankato (MN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Mayo Clinic is seeking a patient-focused administrative assistant to support health care teams at our Minnesota campuses. You will coordinate complex appointment schedules, verify patient information, and manage communications across clinics and external partners.

The role requires a high school diploma or GED with at least one year of customer service experience, plus strong computer and multitasking skills. We offer flexibility to meet clinical needs and a comprehensive benefits package.

Qualifications

• High school diploma or GED and one year of customer service experience.
• Associate's Degree preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant).
• Completion of a Medical Terminology course preferred.
• Experience with electronic health record systems is preferred.
• Ability to multitask and maintain quality under pressure.

Responsibilities

• Facilitates patient visits and supports the health care provider by coordinating schedules and daily activities.
• Obtains or verifies patient demographics and insurance information and notifies delays or changes.
• Schedules tests/consults and handles communications across multiple channels.
• Navigates multiple applications and devices, including tablets and kiosks, to assist patients.

Skills

Multitasking

Verbal and written communication

Empathy

Education

High school diploma or GED and 1 year of customer service experience

Associate's Degree preferred

Medical Terminology course preferred

Tools

Windows-based applications

Job description

Mayo Clinic is seeking a patient-focused administrative assistant to support health care teams at our Minnesota campuses. You will coordinate complex appointment schedules, verify patient information, and manage communications across clinics and external partners.

The role requires a high school diploma or GED with at least one year of customer service experience, plus strong computer and multitasking skills. We offer flexibility to meet clinical needs and a comprehensive benefits package.