Patient Experience & Scheduling Specialist

UF Health; Jacksonville (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

UF Health in Jacksonville seeks an administrative assistant to provide efficient, accurate, and professional administrative and patient-facing support in the outpatient setting. The role includes scheduling, patient intake, registration, billing documentation, and coordinating care with the healthcare team.

Qualifications include a high school diploma or GED, 1+ year experience with third-party payors, and strong English communication.

Qualifications

• High school diploma or GED required.
• 1+ year experience with third-party payors.
• Experience handling patient demographics and healthcare-related computer systems.
• Strong attention to detail and accuracy.
• Excellent verbal communication in English.
• Basic arithmetic and cashiering experience.

Responsibilities

• Schedule and coordinate patient appointments per department/provider needs.
• Interview patients to verify demographics, insurance, and financial information.
• Register patients and perform all required registration functions.
• Obtain signatures and documentation for billing/insurance.
• Enter and order laboratory/diagnostic tests in the computer system as directed by physicians.
• Complete end-of-day patient disposition and compile department statistics.
• Greet patients on arrival and direct them appropriately.
• Answer and route incoming calls professionally.
• Serve as liaison among patients, nurses, physicians, and staff to coordinate care.
• Provide exceptional customer service in a welcoming environment.
• Maintain patient confidentiality per policies and regulations.

Job description

UF Health in Jacksonville seeks an administrative assistant to provide efficient, accurate, and professional administrative and patient-facing support in the outpatient setting. The role includes scheduling, patient intake, registration, billing documentation, and coordinating care with the healthcare team.

Qualifications include a high school diploma or GED, 1+ year experience with third-party payors, and strong English communication.