Patient Access & Verification Specialist

Baylor Scott & White Health; Temple (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits eligibility from Day 1

401(k) with 5% match

Tuition reimbursement

PTO accrual from Day 1

Descripción de la vacante

Baylor Scott & White Health in Temple, TX is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration and to verify benefits, while supporting multiple areas. The role includes mentoring peers and handling patient financial responsibilities with attention to compliance and patient care.

The position emphasizes cross-training across areas, professional communication, and proactive support to ensure smooth patient flow and

Formación

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environment, including trauma cases.
• Must exhibit high empathy and communicate well with patients and families during sensitive times.
• Ability to manage multiple, changing priorities in an organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsabilidades

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvements that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance and calculates patient liability per policies.
• Advises patient of deposit requirements and negotiates payment arrangements as needed.
• May perform cashiering duties following established policies.
• Assists patients to nursing units with directions or mobility assistance and escalates service issues when necessary.
• Adheres to order validation, cash policy, government payor, and patient safety requirements.
• Conducts training and serves as a resource to others.
• Performs revenue cycle duties at multiple locations as assigned.

Conocimientos

Customer service

Healthcare experience

Interpersonal communication

Telephone etiquette

Multitasking

Educación

HS Diploma/GED

Descripción del empleo

Baylor Scott & White Health in Temple, TX is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration and to verify benefits, while supporting multiple areas. The role includes mentoring peers and handling patient financial responsibilities with attention to compliance and patient care.

The position emphasizes cross-training across areas, professional communication, and proactive support to ensure smooth patient flow and