Patient Access Specialist: Insurance Verification & Billing

Baylor Scott & White Health; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with match

Tuition reimbursement

PTO on Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 3 to obtain demographic and financial data, verify insurance, and support billing processes. You will mentor teammates as needed and may cover supervisory tasks.

The role emphasizes patient-focused service, adherence to policies, and collaboration across departments to optimize the patient experience and streamline registration workflows.

Qualifications

• 2 year of healthcare or customer service experience or education equivalency required.
• Proven ability to problem-solve, perform critical thinking.
• Proven to have good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments.
• Must exhibit high empathy and communicate well with patients and families during trauma.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes, both within and between departments.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due according to financial policies. Establishes patient liability and advises on deposit requirements per policy. Negotiates payment arrangements with the patient as needed per policy.
• Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
• Adhere to compliance for order validation, cash policy, Government Payor, and patient safety requirements for proper patient identification.
• Relying on assignment, may perform cashiering duties according to policies and procedures. May also verify all cash deposits.
• Conducts quality audits, provides help on special projects, account maintenance and reports.
• Functions as a super‑user, formal trainer, and subject matter expert of the department. Monitors daily workflows and notifies management of trends. Communicates trends and monitors workflow for an optimal patient experience. Depending on the assignment, may serve in an interim position covering supervisory roles.

Skills

Communication skills

Problem solving

Customer service

Empathy

Multitasking

Data entry

Microsoft Office

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 3 to obtain demographic and financial data, verify insurance, and support billing processes. You will mentor teammates as needed and may cover supervisory tasks.

The role emphasizes patient-focused service, adherence to policies, and collaboration across departments to optimize the patient experience and streamline registration workflows.