Patient Access & Verification Specialist

Baylor Scott & White Health; Lago Vista (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. You will verify benefits and collect patient financial responsibilities while mentoring peers as needed.

In this role, you will cross-train across areas, support revenue cycle processes, and work with various departments to minimize delays and improve the patient experience. High empathy and excellent customer service are essential.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Excellent data entry, numeric, typing and computer navigational skills.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Verifies patient eligibility for insurance coverage and collects patient liability per policies.
• Establishes patient liability and advises deposit requirements; negotiates payment arrangements as needed.
• Assists patients to nursing units and provides directions or mobility assistance; escalates issues when necessary.

Skills

Healthcare experience

Customer service

Interpersonal communication

Data entry

Phone etiquette

Education

H.S. Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. You will verify benefits and collect patient financial responsibilities while mentoring peers as needed.

In this role, you will cross-train across areas, support revenue cycle processes, and work with various departments to minimize delays and improve the patient experience. High empathy and excellent customer service are essential.