Patient Access Specialist II

Baylor Scott & White Health; Temple (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to register patients, verify insurance, and collect financial responsibilities. You will cross-train across areas and mentor peers, contributing to timely revenue cycle functions.

The role requires strong empathy, excellent communication, and the ability to manage changing priorities in a high-stakes healthcare environment. On-site opportunities and comprehensive benefits accompany the position.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment, including trauma and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, with exceptional customer service.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Healthcare experience

Customer service

Interpersonal skills

Communication skills

Data entry

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to register patients, verify insurance, and collect financial responsibilities. You will cross-train across areas and mentor peers, contributing to timely revenue cycle functions.

The role requires strong empathy, excellent communication, and the ability to manage changing priorities in a high-stakes healthcare environment. On-site opportunities and comprehensive benefits accompany the position.